DSE Consulting - Products and Services

If you aren’t getting the results you want from your team or organization, you’re not alone. Recent studies on organizational performance show that over 80% of change initiatives fail and only 50% of work teams are really performing near their desired levels.

DSE Consulting. shows you how to develop laser focus to refine your mission and values, clarify your vision, develop your strategy business plan and chart a path to improved performance and measurable, bottom-line results. Along with Key Associates we have assisted scores of clients in identifying the “what” and the “how” of high performance and design programs that have made their teams and organizations into star performers.

“Your expertise guiding our leadership team in crafting our shared purpose, vision, and values to support our convergence strategy and shared culture was invaluable. Partnering with Key Associates allowed us to positively impact our organization culture and establish our goals. I would highly recommend you to any company serious about embarking upon change, transformation and growth."

“Key Associates’ knowledge and understanding of team dynamics is outstanding. Their delivery and ability to involve the whole team made a difference not only short term, but is now ingrained throughout the organization.”

Our business management consulting can help you, your mission critical teams, and your organization achieve similar results. Although many organizations face issues that appear to be the same, we tailor our business consulting services to meet your individual priorities and needs.
To find out more about how our business consulting service can assist you, contact us at 727-391-2255. We’ll be available to provide an initial free consultation.

RIGHT FOCUS

Assessing Where You Are

RIGHT PEOPLE

RIGHT EXECUTION

“We chose you to be part of a select group of consultants to give us feedback on our training design and to provide facilitation. Your efforts were extremely well regarded and critical to the results we achieved.”

Michael T. Hyatt, Director of Training & Organizational Development
Nissan North America, Inc.

Education is critical to the growth, training and development of people and organizations. The companies that put a premium on teaching others what best practices are and why they are important create a culture that can’t be surpassed. DSE Consulting is committed to educating clients on topics such as team leadership development, communication, entrepreneurial thinking, customer service, teambuilding and leading change which contribute to your building an organization that has no limits.

We provide training and development for executives, managers, supervisors and frontline contributors. Below you’ll find a sample of what we offer to help you improve and enhance your effectiveness:

High Performance Leadership©
Performing for Success©
Everyday Entrepreneurs©
Through the Eyes of the Customer
Innovating for Success
Building Your Emotional Intelligence
Teambuilding for High Performance

Are you feeling frustrated that your investment in employee training and development isn’t giving you the return that spells success for your organization and for your customers? Let us assist you in the assessment of training and development needs, design and delivery of state of the art programs and the evaluation of these programs in relation to what you want and expect.

For a complimentary needs analysis that is guaranteed to give you insights into next steps for you and your organization, please call 727-391-2255.

High Performance Leadership ©
“We needed to place an emphasis on performance management in our organization; your firm implemented its High-Performance Leadership Program. Your excellent team of consultants utilized their expertise and experience to train our supervisors and managers on how to focus on performance management, set expectations, coach staff, and follow up and maintain performance commitments. I was extremely pleased with the results and consider our work with your firm vital to our operations today.”

“High-Performance Leadership is changing the culture of our operations. We now have better communication between management and employees, and that’s already paying dividends in meeting employee satisfaction. Key Associates, Inc. has done an outstanding job helping us be successful.”

"I have high standards for management training sessions, and this one exceeded my expectations. Deb was fabulous. She had credibility and leadership style that enabled her to engage our group on issues in a way that really opened people’s eyes. This course can now be the foundation for some hard discussions in our organization. We all came out of it thinking that we learned a lot, but have a lot of work to do as well. Key Associates does great work!"

High-Performance Leadership©
Are performance and productivity levels falling in your organization because supervisors and managers are having trouble setting clear performance expectations and managing to them?

Are you concerned about lawsuits because of the way performance issues are managed?

High-Performance Leadership© is an integrated training and development approach to building leadership and management skills. This leadership business coaching program will:

Develop and enhance performance across your organization so that you can achieve the results you want.
Establish clear performance expectations and goals so that associates are accountable.
Provide skills and organizational change strategies so that managers grow and develop others.

As organizations look at their return on investment, focusing on people resources translates into increased productivity, quality and retention. This leadership development and training program is designed to help those who directly or indirectly lead others to be more effective in managing performance and coaching.

Overview of Modules
Module 1: Leading to Enhance Performance
Leadership requires building trust, being consistent and helping others be their best. Moving from contributing to an organization as an individual or as a manager to being a leader requires a shift in thinking and in skills. In this introductory module to the leadership development program, the roles and responsibilities of managing and leading are outlined and applied to workplace issues.
Module 2: Setting Expectations
Associates need guidance. Job descriptions are not enough. Company goals are not enough. Associates need and want to understand what’s expected of them and the criteria for success. They want to see where their jobs fit in to the big picture and how their work objectives can mesh with their personal goals. In this module managers will learn how to establish and communicate specific performance expectations and
set behavioral standards at work.
Module 3: Coaching and Giving Feedback
Good performance is a learning process. Like all of us, associates need to know where they stand and how they are doing on a frequent basis. They need help understanding what went well and what needs improvement. In order to be helpful, feedback must be specific, immediate and respectful. In this module managers will learn how to give day-to-day feedback and coach associates toward improved performance.
Module 4: Following up on Performance Commitments
Despite a manager’s best efforts, there are times when an associate does not respond. There can be many reasons why an associate’s performance or work habits fail to meet expectations. The manager’s role is to identify the problem, seek a mutual understanding with the associate, clarify expectations and consequences, and assist the associate in developing a plan for success. In this leadership development module, managers will learn how to identify and document performance and work habit issues and involve the associate in reaching a satisfactory resolution. In turn, managers will also learn how to handle disciplinary discussions and take appropriate action when necessary.

Module 5: Planning and Supporting Development
Associates not only want to succeed, but also most want to grow - either in responsibility or in the breadth and depth of their knowledge and skills. All associates need development plans to guide them in skill enhancement and organizational growth. The manager’s role is to help associates understand and develop their skills, thereby benefiting both the company and the associate. The most meaningful type of development occurs on the job and with the guidance of a manager/mentor. In this module managers will learn how to use delegation and other on-the-job assignments as opportunities for development. In addition, through leadership skill development, managers will learn how to prepare development plans that are mutually beneficial and help associates in achieving their developmental goals.

For an assessment of how you are doing in leading performance, click here.
To download a PDF eBrochure of High Performance Leadership

PERFORMING FOR SUCCESS

An integrated training system that builds performance & development skills for employees
Performing for Success© is part of the High-Performance Leadership© training and development system. It is geared specifically for front line employees and it addresses the following areas:

Why enhancing your performance is so important to your organization and the customers you serve

How your supervisor or manager will work with you to do that

How you can be more effective in your job and be an active participant in managing your own performance

Set goals in cooperation with their supervisor

Focus on high performance and meet or exceed performance expectations

Be an effective team member by being able to work cooperatively with others to get the job done

Seek coaching & feedback from your supervisor

Pursue self-development because ultimately, it’s your responsibility

The most celebrated and highly-paid athletes in the world know the value of great coaching. They know that good coaches make them play better than they ever could alone.

The business world is no different. Many of the top executives of today’s most successful organizations use executive coaches to give them an edge in an
increasingly competitive world.

The advice I’ve gotten from my coach, Deb Esposito, has always been practical, relevant, and spot on.”

DSE Consulting and Key Associates, Inc. developed a method of executive coaching that consistently produces measurable results for diverse clients. Our executive life coaching has produced great results for hard charging and intense CEOs and equally impressive results for more analytical and reserved business leaders. It has produced noteworthy successes for top executives in industries as diverse as technology, healthcare, government and manufacturing.

Our Executive Coaching and Development services use a continuous feedback process consisting of four stages:

Assessment of where you are and where you'd like or need to be. This process uses a variety of methods, including 360º feedback, assessment tools, self-reports, performance feedback, and visualization.

Goal-setting to define priorities and align desired outcomes for individuals, teams, and the organization. During this process, success criteria are developed and linked to personal and business objectives.

Taking action on personalized development plans designed to reward and recognize desired results. This process includes analyzing obstacles or limiting leadership behaviors that impact the organization and implementing strategies to address specific personal and team goals.

Tracking results to measure achieved outcomes against desired results. This final stage includes analyzing feedback for additional learning and growth and assessing any gaps.

According to Dr. Mary Key, professional executive coach, “Good coaching is not magic.” We begin with a sound process of assessing where someone is in relation to where they and the organization want them to be. Then we design a behavioral plan to achieve agreed upon results. We listen, we add value, and we work extremely hard using our expertise to make every engagement a success.

Your executive coach will begin by listening and asking questions to learn about you, your situation, and your vision. Next you and your coach will set goals and decide upon the criteria to use for measuring success. Once you and your coach have identified objectives, defined success, and created a detailed plan, you will be ready to act decisively and confidently. Finally, you and your coach will do what every effective manager does: measure and track results against your objectives and make the right adjustments.

If you would like to learn more about working with an executive coach please contact us directly at 727-391-2255 for a no-obligation, confidential consultation.

Authorized Distributor of Inscape Products

DiSC© Dimensions of Behavior provide a nonjudgmental language for exploring behavioral issues across four primary dimensions: Dominance, Influence, Steadiness and Conscientiousness. This tool will help you assess how much you use each Dimension of Behavior in a particular situation, i.e. team member, Board member etc. It will provide detailed, personalized information to help you and teams apply DiSC© learning immediately. The feedback covers a broad range of behavioral characteristics, including behavioral strengths and weaknesses, motivating and demotivating factors and management styles. Using this vehicle will help you understand your own behavior, improve communication, learn how and when to adapt your behavior and promote an appreciation for differences.
DiSC© tools are adapted to assist you in people selection, enhancing team behaviors and individual skill development.

Please contact us at 727-391-2255 to learn more about how you and your organization can benefit from utilizing these tools.